Have a disability and need help buying gas for your car? Only if it is between 8am–4pm…..

May 13, 2010 at 6:43 am 4 comments

I was out the other day and stopped by one of our local gas stations and noticed this sign.  I give credit to the station for having an awareness that a patron with a disability may need assistance with pumping gas.  However,  assuming that the patron is able to reach and activate the button, this sign begs the question, what happens before 8am and after 4pm? 

What are your thoughts on providing “Big Bell” access to services for patrons with disabilities?  What are your thoughts on this sign?  

gas button and time schedule to ring for assistance at the gas pump

Entry filed under: Accessibility. Tags: , , , , , .

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4 Comments Add your own

  • 1. patrick hughes  |  May 14, 2010 at 6:32 pm

    The hours of service are there to represent when there are more than one employee on duty. the Federal Guidelines (ADA) requires all gas stations to pump gas for drivers with disabilities if they can prove they have a disability (hang tag or permanent plates)

    The FuelCall touch pad (BigBell) passes the Department of Justice dexterity test called the “fist test” and is designed to be 48 inches from the ground.

    However, just by looking at this installation, it might not protrude off the island enough but there is always a compromise between other cars hitting the system, snow plows, and the usability of the unit… this is why the local phone number is posted on the signage as well as a secondary means of communication.

    We also would have recommended that the signs be placed up on the canopy much higher to increase visibility and awareness of the offering. (when we send the FuelCall kits out, we have clear directions for installation, however, many company’s choose to perform the installs themselves and overlook some of the important details of the placements of the system… we will look into this location because of this posting – thank you.

    While I understand your concerns about this, please realize that this customer is doing far more than most of his other competitors in the marketplace.

    We appreciate your comments and welcome additional feedback… thank you.

    • 2. empowerability  |  May 21, 2010 at 5:37 am

      Hi Patrick,

      Thank you for your comments on this blog post. The FuelCall product is greatly appreciated as it does provide an option where otherwise there would be none other than honking the horn. My concerns in regards to this post were the patron’s ability to reach the button as well as the hours of available assistance. I posted a previous blog about this called “Honk for gas station accessibility”.

      One thought regarding the reach might be the addition of a “button” that the patron could have with them, inside their vehicle, that would use either infrared or radio frequency to transmit a signal to the FuelCall. These users would have to show proof of disability to get such a device, but it is one suggestion to relieve the issue of reach for those who may find it difficult to access the Big Bell button.

  • 3. Insurance  |  May 14, 2010 at 7:52 pm


    This was a great read for the day thanks for all the insight !…

  • 4. James Roberts  |  May 15, 2010 at 11:12 am

    I also have seen FuelCall popping up in Des Moines. The first time I saw it I couldn’t believe it. I tapped the button and the guy just came out and pumped my gas. I said O my god this is to good to be true. I’ve told all my friends in wheelchair’s about it. The guy even brought me out a soda.


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